Cancellation policy

Trip cancellation

In the event of cancellation of the rental agreement, the tenant is obligated to pay a portion of the agreed price as compensation. Cancellations must be made in writing. The amount of compensation depends on the time remaining until the arrival date and is calculated as follows: Cancellations by the tenant must be in writing. If they are not submitted in writing, the agreed price is payable even if the tenant does not use the rental property. Full refunds are issued for cancellations made within 48 hours of booking, provided the check-in date is at least 14 days in the future. A 50% refund is issued for cancellations made at least seven days before the start of the rental period. No refunds are issued for cancellations made within seven days of the start of the rental period.

resignation

In the event of cancellation by the landlord due to force majeure or other unforeseen circumstances (such as accident or illness of the landlord), or other circumstances beyond our control that make fulfillment impossible, our liability is limited to a refund of the costs. In the case of justified cancellation, the customer is not entitled to compensation – we do not assume liability for travel and hotel expenses. The landlord may cancel the rental agreement without notice after the rental period has begun if the tenant persistently disturbs other tenants despite warnings or behaves in such a way that immediate termination of the rental agreement is justified.